Customer Service


“BSG greatly appreciates everything you have done for us the past few years. Your employees are very prompt in filling our orders. If an item is out of stock, you quickly locate it for us and if what we are ordering is not a standard item, somebody always goes out of their way to locate what we need. We have used other suppliers in the past. After we became a customer, I have attempted to use other suppliers. Guess what, we always come back – lol, i think we just made a commercial.”
Building Services Group, INC

“As a Chief Engineer, I have dealt with many supply houses over the years; Polestar Distributors has earned my admiration for their excellent customer service, with the knowledge and dedication that they have provided to our account. I know that when I call in an order for a small part, to an out-dated fixture, I will receive the same attention and promptness as if I had just placed a large order.”
Andy Pickens
Chief Engineer, USAA Real Estate

“In my twenty seven years as a building manager I have had the privilege of working with Polestar Lighting Distributors. Specifically I have worked with Ed Raslawski, Lighting consultant.”

“Ed and Polestar have always provided far more than everyday sales service. It didn’t matter if it was for one light bulb or a hundred or even just for advice and recommendations, Ed was always at our beckoned call to work with me or any member of my maintenance staff on a most professional level”

“Since 2000 I have been the manager of the Barclay Towers. Recently we changed many fixtures and bulbs for better efficiency. After shopping for the best prices our building engineer, Jaris called Ed. Once again Polestar’s prices were far below anything else he could find. More than that Ed, as always, with his friendly and courteous nature, guided us through the purchase, installation and even the rebate application.”

“For all these reasons and more we will continue to use Polestar as a loyal lighting supplier and consultant.”
Kathy Dingman
Building Manager, Barclay Towers